Know whether or not a deal is likely to close by identifying customer sentiment, competitor involvement, and company updates.Įinstein Activity Capture and Automated Contacts Shows key business developments on accounts and opportunities. This enables more appropriate scheduling of restaurant staff, fill more seats, and make more diners happy.Īutomatically prioritizes the leads and opportunities most likely to convert and close based on history and past deals.Įinstein Account and Opportunity Scoring/Insights Makes predictions about almost any field in Salesforce with just a few clicks.įor example, it predicts the likelihood that customers show up for a reservation, so you can prioritize which customers to call for confirmation. The “AI-Powered” Einstein features listed in the Sales Cloud pricing sheet at additional cost for Enterprise+ (not Pro): PDF Einstein Offeringsīased on this Einstein: AI in the Salesforce Platform teaser music video followed by the high-level Marketing pitch breakout session at Dreamforce ‘16: ![]() ![]() Understand customer posts to provide personalized self-service in your communities. ![]() Route service cases to the correct agents or departments, or provide self-service options. Use this API to analyze text from emails, chats, or web forms to: Determine which products prospects are interested in, and send customer inquiries to the appropriate sales person. The Einstein Intent API categorizes unstructured text into user-defined labels to better understand what users are trying to accomplish. Salesforce Einstein Intent API deep dive with Daniel PeterĪuto-Machine Learning: The Magic Behind Einstein To get an RSA Token used to make service calls: Thus, “” was the previous endpoint to APIs, which is now: Salesforce purchased 200 data science people by its acquisition of Metamind. Shubha Nabar (Senior Director, Software Engineering) is the Einstein boss at Salesforce. The Einstein Intent API processes the text to automatically determine how to routed the request to the correct department.ĬEO Benioff has also been a lead investor in machine translation company Cloudwords since its seed funding days. For example, text users enter into a service request form can be designated for analysis. Salesforce users already have data structured and stored for use by AI.Įinstein can be “simply” added to process existing data. Unlike many other companies which have customer-built systems, building AI capabilties requires hiring expers, then integrating AI into existing systems, Salesforce users are able to enjoy the productivity gains from advances in AI quicker and easier than most other systems because AI is being built under the UI users are already familiar with. Get an Einstein Platform Services Account.For testing purposes, you can get the Unix time at Time.is. This value is the current Unix time in seconds plus the number of seconds you want the token to be valid. ![]() If you signed up using Salesforce, your username is the email address associated with the org you signed up with.Īud-The API endpoint URL for generating a token.Įxp-The expiration time in Unix time. You can find your username in the welcome email you receive after you get an account. Sub-Your Einstein Platform Services username. Open the einstein_platform.pem file and read in the key contents.Ĭreate the JWT payload. That access token can then be used to make API calls. You do this by generating an assertion and then passing that to the API to get an access token. In code, however, you must programmatically get an OAuth token using your key. You can quickly get a token using the token page and uploading your key. When you sign up for an account, you download your key contained in a file called einstein_platform.pem.
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